Customer Service Advisor - Urgent Position

We are looking for a motivated Customer Service Advisor to join our passionate team at Float Planet in Liverpool.
Growing your career as a Full Time Customer Service Advisor is a great opportunity to develop productive skills.
If you are strong in project management, creativity and have the right initiative for the job, then apply for the position of Customer Service Advisor at Float Planet today!

Customer Service Advisor – Competitive Salary – Liverpool, Merseyside

The Role

Are you passionate about making people’s lives better? Do you enjoy working in a fun and fast-paced environment? If so, we have the perfect role you!

We are looking for an enthusiastic and passionate Customer Service Advisor /Float Guide to join our growing team.

As a Customer Service Advisor, you will be responsible for providing a safe, enjoyable and memorable experience for our guests.

The role will involve working either a morning shift (8:45am - 5:30pm) or an evening shift (2pm - 11pm).

Key Responsibilities:

The key responsibilities of a Customer Service Advisor include, but are not limited to:

• A high standard of cleaning between float sessions.
• Communicating with enthusiasm and ensuring the highest quality customer service at all times.
• Understanding individual customers circumstances and tailoring their experience, including new client orientation.
• Gaining post-float feedback from customers and designing new processes accordingly.
• Product and service sales.
• Answering phone calls, scheduling appointments and taking payments.
• Updating relevant reports and database.
• Management of inventory.
• Email and telephone correspondence with customers, suppliers and partners.

The Company

Float Planet is a Floatation Centre providing floatation therapy to the general public, enthusiasts, athletes, professionals, artists, students and anybody else who wishes to benefit from the total relaxation. Our mission is to create the best tools and environments to help reduce stress, enhance relationships and live happier.

The Person

The key skills and qualities of a Customer Service Advisor are:

• Must have customer service and/or retail sales experience.
• Multi-tasking and working within a dynamic team.
• Flexible, quick learner.
• Be willing to work weekends.
• Must be able to work various shifts per week and be available weekdays and weekends. At least 30 hours per week to start off.

If you are keen on joining this exciting, forward-thinking company and taking the next step in your career, then please click the apply now button to find out more.

Benefits of working as a Customer Service Advisor in Liverpool:

● Excellent benefits
● Company offers career progression opportunities
● Competitive salary