Customer Service Advisor - Urgent Role

We are hiring an ambitious Customer Service Advisor to join our diverse team at TRAK Employment Solutions Limited in Swindon.
Growing your career as a Full Time Customer Service Advisor is an amazing opportunity to develop useful skills.
If you are strong in planning, decision-making and have the right mindset for the job, then apply for the position of Customer Service Advisor at TRAK Employment Solutions Limited today!

Customer Service Advisor Experience/Skills

• A passion for excellent customer service & communication skills, both verbal & written.
• Attention to detail and excellent case management.
• Calm under pressure.
• Efficient and adaptable, with good all-round administrative abilities.
• Supporting end users, trade customers and logistical departments/carriers.

Our client are looking for a motivated Customer Service Advisor. You will report to our Customer Service & Product Manager, joining the existing team members to support the ongoing growth of the business, within the Head office based in Swindon

Our Client supplies a wide range of products across the UK to leading online, television and high street retailers, plus their own online retail stores.

The role will include regular telephone & email contact with end users & trade customers.

The reason for contact, will vary from specification queries to in-depth customer complaints and it will be your responsibility to identify the issue and resolve, in a cost effective and quick manner.

Case management, using the purpose-built Cloud Customer Management system is an important part of the position, to manage customer expectation, help the business identify ongoing issues and improve future product production of the clients own branded machines.

You will also be dealing with daily credit requests from trade customers. This part of the position will include arranging collection of faulty or unwanted products through third-party couriers. You will manage the process to completion, with financial credits being applied to individual business accounts. Sales Support will also be necessary as they move towards a multi-skilled team.

The ability to work under pressure and prioritise your own workload is essential, along with excellent administrative & telephone skills.

Full on the job training will be provided and knowledge of Windows based software will be required, particularly Excel. In Season Hours:
Feb to Oct - Mon to Fri 08.00 - 17.00 (30 minutes lunch) - 42.5 hours per week. Out of Season Hours:
Nov to Jan - Mon to Fri 08.30 - 17.00 (30 minutes lunch) - 40 hours per week

Benefits of working as a Customer Service Advisor in Swindon:

● Company offers great benefits
● Company offers career progression opportunities
● Attractive package