Customer Service Agent

Customer Service Taxi Rank Agent - Heathrow Airport - £11.95 per hour - Full-time Do you have excellent customer service skills? Due to an expansion of our services at Heathrow airport, an exciting prospect has arisen for Customer Services - Taxi Rank Agents. You will be the face of our business, bringing outstanding customer service within the Airport sector. They take pride in their Customer Service and most of all, you will join a company that takes pride in its people. As a Customer Services Adviser, you will contribute to a passionate and friendly team working in a fast-paced setting. Liaise with the Taxi Feeder Park to confirm driver validity as and when necessary. Issue Local Journey Tickets and answer passenger and driver queries clearly and precisely. Use the Hand Held Unit to confirm taxis should be on the ranks and correctly record LJ/ FFS during periods of peak demand. Knowledge of Abstract of Laws and Heathrow Airport Bylaws (full training will be given). Learning fully the destinations and issuing Local Journey Tickets, Fares Fair Zones A, B & C (full training will be given. Willingness to work overtime should the need arise. Good command of the English language. Excellent Customer Service skills. Ability to use a two-way radio – (Training will be given). Knowledge of Heathrow Airport plus local area would be an advantage. Driving licence preferable but not necessary. Do you havea passion for providing outstanding service, greeting customers with a smile and serving them with pride? We'll ensure you are rewarded for all your hard work, which is why we offer a benefits package which includes but is not limited to: 42 hours per week- 4on/4 off including Day's, Nights, Weekend and bank holiday's (Shift's of 07:30-19:30/19:30-07.95 per hour or £26,098 per annum.

• Training and development
• Pension
• Employee discount scheme

With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work. #