Customer Service Agent

Customer Service Agent

Derby
£10.63 per hour
Monday-Sunday, 37.5 hours Harper Recruitment is looking for passionate customer service professionals to join a fantastic client of ours in Derby. What does the role involve?

• Responding to customer queries through allocated tickets, emails, letters, telephone and live chat
• Investigating and resolving customer complaints
• Liaising with internal teams /customers/couriers
• Providing a tracking service for online orders and resolving any order issues
• Processing orders, returns, replacements, and refunds
• Performing other customer-based administrative duties

Customer Service Agent

Derby
£10.63 per hour
Monday-Sunday, 37.5 hours Harper Recruitment is looking for passionate customer service professionals to join a fantastic client of ours in Derby. What does the role involve?

• Responding to customer queries through allocated tickets, emails, letters, telephone and live chat
• Investigating and resolving customer complaints
• Liaising with internal teams /customers/couriers
• Providing a tracking service for online orders and resolving any order issues
• Processing orders, returns, replacements, and refunds
• Performing other customer-based administrative duties

Who are we looking for?

• Proven customer service experience from office, call centre, retail, hospitality or similar
• Bubbly and passionate team player
• High attention to detail with the ability to multitask and prioritise
• MS Office proficiency (Word, Outlook, Excel)

Submit your CV today to apply! Unfortunately, we are unable to contact all candidates due to the large volume of applications we receive. If you have not heard from a consultant within the next three days, please assume that you have not been successful on this occasion. Please do not hesitate to apply for other suitable roles in the future.

Harper Recruitment Group is proud to be supporting the brilliant Forget-Me-Notts by setting up a drop-off point for their Cost of Living Relief initiative in our Nottingham City Centre office. We've supported them for many years, and for very good reason!

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