Customer Service Agent

Job description

As a Swissport Customer Service Agents, you will play a vital role in our airport operation and will be responsible for ensuring a positive experience for all passengers between the terminal and the aircraft. We are great team players working collaboratively with others whilst being focussed on safety as our top priority and working to meet our airline client schedules. In an ever-changing environment our team delivers safe and efficient services on behalf of the many airlines that choose Swissport to provide their on-the-ground services. The airport is a fast-paced and safety focussed team environment. The work hours are variable to meet airline schedules, and include early starts, late finishes weekends and nights. .

Responsibilities

• Customer Service, Checking travel documents, Checking weight and size of luggage, directing passengers to the correct boarding gates, scanning boarding passes.

Skills and Qualifications

Essential Skills

• Fluent in English, Ability to get an airport pass, previous customer service experience is preferred but not essential.