Customer Service Agent

Job Description

As a Customer Service Agent, you will deliver exceptional customer service to our valued customers from around the world. You need to give more than just great customer service you need to provide an unforgettable experience for our clients. We welcome applications from all different fields, service personnel, ex-service or ex-army.

Awaiting you at SIXT 

• A yearly salary of £27,456
• Employee terms for SIXT car hire 
• 22 days annual leave + bank holidays 
• In service Life Assurance 
• Paid training sessions & further development opportunities 
• Staff rental scheme for friends and family 
• Full uniform provided 
• Employee discounts on fitness and wellbeing, travel and hotels, technology, clothing etc. 
• A great team environment with regular team events and much more

Qualifications

About you:

• Greeting all customers as they arrive at our Branch and actively providing a high level of premium customer service
• Recording feedback from our customers to enhance future rental experiences
• Correctly and accurately measuring car damage and detection
• Managing customer queries and concerns regarding vehicle damage
• Responsible for preparation, valeting, refuelling and ensuring vehicles are to a high standard
• Ensuring vehicles are delivered and collected between branches in a timely manner

Additional Information

About the department:
As a mobility service provider, our Branches & Operations division is the point of contact with our customers: whether by phone, app or directly in our SIXT branches. This means: premium service directly to the customer, advice and sales in exchange and responsibility for the rental process of our premium fleet. As part of a team, it is easier to explain our products, find the best solution for the customer and manage the day-to-day business.

About us:
We are a leading global mobility service provider with sales of €3.07 billion and around 9,000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental), SIXT share (car sharing), SIXT ride (cab, driver and chauffeur services), SIXT+ (car subscription) and gives our customers access to our fleet of 222,000 vehicles, the services of 1,500 cooperation partners and around 1.5 million drivers worldwide. Together with our franchise partners, we are present in more than 110 countries at 2,098 rental stations. At SIXT, a first-class customer experience and outstanding customer service are our top priorities. We focus on true entrepreneurship and long-term stability and align our corporate strategy with foresight. Want to take off with us and revolutionize the world of mobility? Apply now!