Customer Service Apprenticeship

Customer Service Apprenticeship
Location Dunfermline, starting in October 2024.
Salary at £21,600 per annum.
Duration: 12 months
Qualification: SVQ in Customer Service level 6 About this programme
Identify and resolve problems. Answer queries. Gain a qualification in Customer Services. Our Contact Centre Apprentices focus on having great conversations and delivering the best service for our customers. Working in our busy contact centre you’ll be part of our Customer Service Team who work hard to deliver the best service in the country and provide customer with first time resolutions. Taking inbound calls, you’ll understand customer queries and use your judgment to respond in the right way to ensure they are addressed effectively. We’ll help you develop all the skills, knowledge, and confidence you need to give our customers extraordinary service ensuring our customers’ queries are addressed. What you’ll be doing
As an Apprentice with us you’ll be fully supported to achieve a nationally recognised Customer Service qualification by the end of your first 15 months at Sky. In your first four weeks, you’ll be fully supported by a learning specialist in our programme – learning all about our how we deliver outstanding customer service, making you an expert in this field. We’ll also assign you a buddy and assessor to guide you through your day-to-day tasks. Day to day activities include:
- Offering solutions to customer queries and problems
- Listening attentively to customers: understanding their needs, showing empathy and inspiring trust
- Keeping the customer at the heart of all that we do
- Delivering the best service in the country in every interaction
- Working towards targets across several business measures. What you’ll need
- You’ll need a minimum of two National 5s qualifications or equivalent. Other skills we’re looking for include:
- A confident communicator and team player
- Passionate about providing our customers with the best service in the country
- Thrive in a target driven environment.
- Enthusiastic about all things Sky
- A resilient attitude
- A desire to understand new technology, and be in touch with the latest technology trends
- Flexible: your typical shift pattern will vary, and you’ll need to be available to work evenings and weekends Eligibility criteria
To be considered for this role, you must meet all of the following eligibility criteria due to apprenticeship funding requirements in Scotland:
- You’ll be above the statutory school leaver age by 7th October 2024
- You’ve a minimum of two National 5 qualifications or equivalent.
- You’ve not completed a qualification or degree in the subject of the apprenticeship you are applying to.
- You’ll have completed any current education by 7th October 2024 and do not plan to be undertaking any education throughout the duration of the apprenticeship.
Do you meet all of the above criteria? If you are unsure if you meet any of the above, please email  to discuss with a member of our team. So why wait?    
Our apprenticeship is designed to put you at the centre of the action. You’ll learn, grow and help make the magic of Sky happen. Whatever your background, skills or passions, there’s an opportunity for you to explore. A career at Sky is where better begins. Click apply now to apply and to find out more. If you are successful in your application for this programme, your appointment will be subject to receiving a positive outcome from your Criminal Record Check.