Customer Service Apprenticeship Level QUICKLINE COURIERS LIMITED

What you will do in your working day

1. Respond to customer enquiries in a timely manner.
2. Provide accurate information about products and services.
3. Identify customer needs and provide appropriate solutions, including upselling our range of products.
4. Maintain customer records and update account information as needed.
5. Process orders placed via email, phone or voicemail and send customers their invoices
6. Assist with customer payments.
7. Provide feedback to management on customer service issues and suggest improvements.
8. Undertake any other customer-related tasks required by the business.
9. Handle sales inquiries by telephone and email.
10. Contact customers who haven’t ordered in a while to encourage business and assess their needs.

The training you will be getting

• Customer Service Practitioner L2 Standard
• Functional Skills if required
• Own in house training
• This is a full-time role with training delivered remotely to the workplace

What to expect at the end of your apprenticeship

Full time employment for the right person.