Customer Service Assistant

Are you a strong communicator? Do you have experience working in a customer facing environment? Good attention to detail? We have the perfect role for you at our purpose built, modern site in the Grove Park area of Leicester. Join us as a Customer Service Advisor at the largest Independent Conveyancing and Property Services group in the UK

THE JOB 

You will be working within a high-volume residential conveyancing support centre environment, in administration and client communication via telephone and email. This is a full time role working 37.5 hours per week on a permanent basis

WHAT YOU’LL BE DOING AS A CUSTOMER SERVICE ADVISOR

This role is varied, and always busy. As a Customer Service Advisor, you might be tasked with using our in house systems and following a set process to check the validity of ID documents. You might be responsible for passing the important legal information relating to the sale of a property to one of our legal teams. Either way, you'll need excellent telephone skills and fantastic administration capabilities

Duties include:

• Legal administration
• Client ID verification
• Scanning and processing documents
• Inbound and outbound customer contact
• Providing updates on files 
• Achievement of SLA's 

REQUIREMENTS FOR THE ROLE OF CUSTOMER SERVICE ADVISOR

Must be within commutable distance of Leicester. We're based in Enderby!

A background in customer service or a willingness to learn

Confident IT user

Available to work shift patterns 8am-8pm Monday to Friday, 9am-4pm Saturday and 10am-3pm Sunday on a permanent basis. 

BENEFITS 

Competitive Salary, 25 Days Holiday (Plus 8 Days Public Holiday), Option To Buy Or Sell Holiday, Life Assurance, Enhanced Maternity, Paternity & Adoption Pay, Free Conveyancing Legals, Retail Discounts Plus Many More!

OUR PEOPLE 

Simplify believes diversity brings benefits for our clients, our business and our people. This is why we are committed to being an inclusive employer and encourage applications from all suitable applicants irrespective of background, circumstances, age, disability, gender identity, ethnicity, religion or belief and sexual orientation. 

ABOUT US

Simplify is the UK’s leading conveyancing and property services business, comprising nine businesses which include some of the largest conveyancing law firms in the UK, two leading independent property services businesses as well as being the market-leading direct to consumer online conveyancer. 

If you're keen to be considered for this Customer Service Advisor role in Enderby, Leicester, send us your CV for immediate consideration!