Customer Service Assistant

Two exciting 30 hour positions have become available within our Customer Service team. In this position, you will work as part of the Customer Service team and you will be responsible for receiving, logging and responding to all customer calls, dealing with enquiries, and issues.

• Ensuring an appropriate resolution in an effective, efficient manner, within the agreed timeframe and to the required standard
• Offering full customer service support to both caterers and retailers
• Logging all queries and issues, ensuring all calls are dealt with efficiently and effectively
• Communicating clearly to customers, showing empathy and working to build a trusting relationship
• Handling all types of customer and consumer queries via telephone, letters, and emails as required
• Taking responsibility and ownership for issues, queries and their resolution, ensuring service and standards are met
• Resolving queries where possible or if necessary, escalate issues to appropriate departments
• Escalating issues to the CST Manager, if appropriate action is not taken.

• To be successful in this role your skills and qualifications will include;
• Previous experience within a contact or call centre environment would be highly regarded
• Excellent communication skills with the ability to remain calm in stressful situations
• Ability to plan, prioritise and approach each issue in a structured manner
• Ability to take ownership of problems through resolutions.