Customer Service Assistant

BVS CareTutor is an e-learning company based in Chiswick, West London. We specialise in publishing e-learning and video-based training resources for the Social Care Sector.

We are looking for an enthusiastic and experienced Business Administrator to start as soon as possible.

The ideal candidate will be a proactive self-starter with an enthusiasm for business administration, and customer service. You will be working in a small, busy and fun environment. This role will involve supporting a Sales and Operations Manager and the Managing Director.

You will need to be good at multi-tasking, have an excellent eye for detail but also be able to support the sales and customer service team and engage with customers on the phone.

***To express interest in the role please send your CV and a cover letter detailing why you are the best match for the position and your current salary.***

Responsibilities and Duties

Job Responsibilities include, but are not limited to:

• Provide admin support to the MD
• Sales reporting
• Administration of company eLearning portal (caretutor.org)
• Administration of company CRM using HubSpot
• Producing Client Reports
• Producing reports of KPIs for the team and business
• Managing and updating sales and stock spreadsheets in Excel
• Contact and database management
• Assisting in operations to make sure that business processes are running smoothly
• Liaise with the IT support company to ensure the business IT runs smoothly
• Dealing with suppliers and building a sustainable relationship while aiming for cost-effectiveness
• Assisting with HR Administration
• Assisting with Office Management
• Customer service support
• General office upkeep and ordering of supplies
• Bookkeeping with Xero and Receipt Bank
• Reconciling Accounts
• Sales order processing

Qualifications and Skills

You will have some experience of accounting software such as Sage 50 or Xero, Microsoft Office software including Word and Excel. Experience with a CRM such as HubSpot, Sales Force, Zoho or similar. You will be able to multi-task and have a good eye for detail.

Organised with strong time management skills and have the ability to oversee systems and processes company wide. You will have experience of working in an office based sales environment, have an excellent telephone manner and good spoken and written English.

We need to fill this role urgently, please only apply if you are available immediately or with maximum 1 weeks' notice.

Job Type: Full-time, fully office based role

Salary: £25,000.00-£30,000.00 per year depending on experience

So what's the deal? In return, we offer you a rewarding role with the opportunity to develop your skills and future career in a rewarding and enriching environment. We also offer the following;

• Comprehensive induction and commitment to on-going learning and development
• Contributory pension scheme
• Relaxed work environment
• Regular staff social activities
• Casual dress code