Customer Service Associate - Remote Work

Job Title: Customer Service Associate - Remote Work Company: Nationwide Location: London, England, UK Job Type: Full-time Seniority: Associate Level Years of Experience: 4

We are looking for a passionate and dedicated Customer Service Associate to join our remote team at Nationwide. As a Customer Service Associate, you will be responsible for providing exceptional customer service to our clients, addressing inquiries, resolving issues, and promoting customer satisfaction. This role requires a high level of leadership and innovation in order to deliver a superior customer experience.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a professional and timely manner - Assist customers with product information, account management, and issue resolution - Proactively identify opportunities to improve customer satisfaction and loyalty - Collaborate with other team members to continuously enhance the customer service experience - Maintain accurate records of customer interactions and transactions - Stay up-to-date on company products, services, and policies - Participate in ongoing training and development programs to enhance skills and knowledge

Requirements: - 4 years of experience in customer service or a related field - Excellent communication and problem-solving skills - Ability to work independently and as part of a team - Strong leadership qualities and a proactive approach to customer service - Experience in a remote work environment is preferred - A bachelor's degree in a relevant field is a plus

Benefits: - Life insurance - Vision insurance - Disability insurance

Working Environment: At Nationwide, we value a culture of ongoing learning and development for personal and professional growth. Our remote team is encouraged to take advantage of training opportunities and resources to enhance their skills and advance their careers.

Equal Opportunity Statement: Nationwide is an equal opportunity employer and we welcome applications from all qualified individuals regardless of race, ethnicity, gender, age, disability, sexual orientation, religion, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees feel valued and have the opportunity to thrive.

Deadline to apply: 2024-05-08

We look forward to receiving your application and welcoming you to our team at Nationwide.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.