Customer Service Centre Agent - Fast Hire

We are searching for a competitive Customer Service Centre Agent to join our diverse team at Government Recruitment Service in Swansea.
Growing your career as a Full Time Customer Service Centre Agent is an incredible opportunity to develop useful skills.
If you are strong in problem-solving, critical thinking and have the right initiative for the job, then apply for the position of Customer Service Centre Agent at Government Recruitment Service today!

We pride ourselves as being an employer of choice and welcome and encourage applications from everyone, such as ethnic minorities, women, disabled people and those who identify as LGBT+.To find out more about how we champion diversity and inclusion in the workplace and making DVSA a great place to work visit our Careers website. Are you someone who prides themselves on being able to deliver first class customer service? Do you have excellent interpersonal skills? Would you like the opportunity to be part of a department that champions development? If this sounds like you, then please apply! We can’t wait to hear from you!
Working within our Customer Service Centre provides opportunities to grow and develop, our managers motivate their teams to succeed by creating a positive working environment and we enable our staff to feel a sense of ownership. We promote internal progression and work closely with local colleges to offer a range of qualifications such as NVQ and ILM courses. We love nothing more than to contribute towards the development of our workforce. Did you know that over the past 2 years we have supported and developed our staff which has enabled 20% of CSC agents to be promoted within DVSA? You will be providing quality support, advice and guidance to both internal and external customers, contributing to improvement in road safety, environmental standards and the reduction of vehicle crime. You will handle inbound and outbound customer contact which includes phone calls and email correspondence whilst using our IT systems to record critical information. You will be working in a fast-paced environment which will require you to be multi skilled when helping our customers. You will provide cover on a rota basis, which is currently between 07:30 am to 18:00 pm Monday to Friday, to support your colleagues and deliver a high level of service to our customers.Responsibilities include, but are not limited to;• Handling inbound and outbound customer contact including phone calls and email correspondence relating to all aspects of testing, enforcement and related matters • Adhering to current legislation and processes to provide first point of contact customer resolution • Administration and processing of Scheme and non Scheme related applications including telephone, email and white mail requests, booking amendments, take credit card payments and issuing certificates as and when necessary • Taking and recording specific information from callers relating to Smoky Vehicles Complete the relevant paperwork and forward the information to the appropriate Area Office • Assisting with general administration dutiesFor more information about the role and responsibilities please see the attached Candidate Pack.

Benefits of working as a Customer Service Centre Agent in Swansea:

● Learning opportunities
● Opportunities to grow
● Attractive package