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Are you passionate about customer service?
Do you have experience in managing a large team?
Are you self-motivated and able to motivate others?
If so, we would love to hear from you!
The post holder is responsible for the leadership and management within the Customer Service Centre. They will utilise available resources to meet the priorities of the business and review on a regular basis.
The post holder will play a vital role in the delivery of the Contact Centre Strategy and any new products to be serviced by the Customer Service Centre.
They will ensure the team provides a quality service to customers with a view to resolving enquiries on first contact either by telephone, email, social media and webchat on any current or new products delivered by the Customer Service Centre and the achievement of application processing targets.
Responsibilities include but are not limited to:
Please see the Candidate Pack attached to this job advert for more information about the role and responsibilities.
This job is no longer accepting applications.
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