Customer Service - Complaints

Job Title: Customer Service – Complaints Handling (Temporary) They are looking for an experienced complaints handler to manage escalated complaints. The role is busy - you will respond to and resolve all complaints received in an appropriate manner – whether by phone or email. You will ensure the database is updated with every conversation and you will flag-up any potential issues to your Team Leader. You will complete a regular report – summarising complaints and actions and current status. It is important you can build good work-relationships as you will be working closely with other departments in order to resolve complaints. At registration stage, to confirm your identity, you will be required to bring your passport and proof of address with you. If you are emailing your CV to us, please ensure it has your home address, telephone numbers (including your mobile) and your email address on.