Customer Service Controller

Bennett and Game Recruitment are working with a Fleet service management company. They offer the following services - Driver, maintenance and crash management along with fleet administration and garage partnership. They are looking for a Fleet Controller based in their Corsham location to deliver outstanding service to their customer base through the handling of inbound and outbound calls, Fleet service portal and e-mail traffic through our Service Support Centre. Efficiently and effectively handling all customer requests and facilitating these in line with client parameters. Delivering the personal exclusive experience to all customers. Fleet Controller Position Overview Answering inbound calls presented within the agreed business KPI's Managing requests for booking requirements (Include but not limited to) Service Repair Breakdown Glass Tyres Rental Managing the daily task allocation within the operating system, planning, prioritising, and demonstrating effective time management to ensure all planned and unplanned activities are executed. Managing phones supplier requests for authority (basic maintenance and tyres) Managing the bookings@ inbox, sending holding emails, and responding within a timely manner Actioning portal messages and tasks within the bookings bucket on the portal. (Include but not limited to) Driver App bookings Check on site Timed out bookings Declined bookings No show tasks Creation of accident claim forms (IRR & FNOL's) Assign VOR status as required and add a review for a dedicated fleet controller. Arrange vehicle movements (Car Carry) Managing breakdowns follow-ups via phone or external portals Amberon OOH bookings Assistance with any cross-over of PMI/Equipment bookings. Fleet Controller Position RequirementsFleet Controller Position Remuneration Salary - 25K Profit related bonus in the Summer and in December 21 Days Holiday Death in service Bike to work scheme '13th Month' which is an extra months' salary ( pro rata depending on the date of joining the business) Working Hours (Flexibility Options) Mon - Fri 7am-4pm 7.30am- 4.30pm 8am - 5pm 8.30am - 5.30pm 9am - 6pm One Saturday morning in 4 7am -11 am or 8 am-12pm Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.