Customer Service Coordinator

We are looking for a Scheduling & Customer Service Coordinator for a company in the South of Aberdeen. If you have experience in Training Administration, Planning, Logistics, Operations Admin or similar this could be the role for you.

Customer Service / CRM

• Working as part of the Customer Service Team dealing with all customer enquiries and requests received via telephone, email and company website
• Providing information and assistance on our training courses
• Build strong relationships with customers through excellent Customer Service
• Registering leads on CRM system and monitoring their progress to completion
• Rotational cover of reception, checking in delegates arriving for training courses

Administration

• Process customer bookings ensuring all prerequisite requirements are met
• Completion of all related administration tasks and paperwork within designated timescales
• Register delegates with awarding bodies
• Book online exams for course attendees
• Preparation and issuing of training course administration packs
• Organise training materials and handouts
• Raise awarding body certificates for customers
• Preparation and distribution of customer feedback to internal departments
• Raise invoices

Scheduling

• Scheduling of all training activities to meet business requirements
• Monitoring scheduled courses to ensure minimum numbers are achieved
• Allocating training rooms, instructors and resources as appropriate
• Reallocating, rescheduling or cancelling courses to accommodate personnel leave and development
• Booking meeting rooms and assessment facilities to fulfil requests from internal
• departments
• Updating catering with projected course numbers

Role Information

Location: Altens, AberdeenHours: 36.25 (Monday-Friday – 8.15am-4.30pm, 45 min lunch, 15 min paid break/15 min unpaid break)Holidays: 37Pension: Employer 9%