Customer Service Co-ordinator

Job Title: Customer Service Coordinator
Location: Barton-under-Needwood, Staffordshire
Duration:6 months

Hours:8am -4.30pm Mon to Thurs, 8am to 1pm Fri.

Our client based in Barton Under Needwood have a 6 month fixed term contract for a Customer Service Coordinator.

Job Purpose:

To support our customers through maintenance and operation optimisation with customised solutions for spare parts, repair, and overhaul activities on existing trains. You will be responsible for pricing spares, spot repairs and overhauls, booking orders, managing the order book, and liaising with customers to maintain customer satisfaction.

Key responsibilities:

* Responsible for liaising with a customer portfolio
* Respond to customers’ Requests for Quotations (RFQs) and enquiries
* Process customers’ contracts, orders and schedules
* Manage customers order books
* Lead or participate to customers’ reviews
* Managing customers’ concerns (eg Rejections and Non-Conformance Reports)
* Liaising with other departments within the company to meet customer’s requirements
* Assisting with weekly/monthly order intake and sales forecasting
* Support the Customer Service Manager whenever relevant

Background & Experience:

* The ideal candidate will have customer service and administrative experience
* Strong organisation, time management and attention to detail
* Excellent verbal and written communication skills
* Problem solver and resilient
* The ability to work without supervision

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