Customer Service Coordinator

Job Description

Our goal at CityFibre is to unlock the digital potential of Britain by creating a broadband network that works seamlessly for everyone, every day. Powerful, gigabit-speed connections that enable people across entire communities to enjoy life in full flow. To do this, we make sure that our people’s voices are heard, their ideas are welcomed, and everyone is given the opportunity to make a real impact. 

We encourage change, have a challenger mindset, foster innovation and nurture a welcoming, inclusive and supportive community. In this environment we allow you to bring your best-self to work every day, helping you to achieve your goals, grow your career and reach your full potential. 

We’re a Times Top 50 Employer for Women; are endorsed by WORK180; have pledged our commitment to the Armed Forces Covenant; and are a Disability Confident Employer. Working together with our Employee Networks, we’re committed to changing the industry for everyone.  

What you can expect from us 

Everyone at CityFibre has an important part to play, and we reflect that in our benefits. With a competitive salary depending on experience, when you join us, you’ll also enjoy 25 days’ holiday, a day off on your birthday, a day off to support a charity or organisation of your choice, a performance-related bonus scheme, and private healthcare. 

We believe we deliver our best when we work together. It’s the way we do things, trusting and giving our people the autonomy to manage their own day-to-day, promoting wellbeing, whilst still prioritising time together with our colleagues to connect, collaborate and share our ideas. 

How you’ll change it up  

You’ll be joining our busy Customer division, providing efficient administration and coordination support across all of our orders that are being processed through the delivery cycle. Day to day, this is some of what you’ll be doing: 

• Ensuring an amazing customer experience – helping us to exceed expectations through great communication 

• Working closely with internal teams to ensure timely communications and updates on the progress of all orders that have fallen into a delay on the day of installation 

• Updating and maintaining Salesforce CRM system and live trackers, ensuring that all teams are providing relevant updates on time 

• Providing daily and weekly reports internally, as well as to our external partners 

• Responding to customer enquiries

What you’ll bring to the role

You’ll have previous experience providing administrative support in a similar customer-facing environment and excellent communications skills, both written and verbal. You’ll also bring the following with you: 

• Knowledge of Microsoft Word, Excel and Outlook 

• Experience using a CRM system, ideally Salesforce 

• Experience in data analysis, verification and data checking 

• Previous experience working as a Project Coordinator or Administrator 

We’re looking for people who don’t settle for ‘good enough’ and push things forward. If you’ve just found yourself thinking, ‘I’d love to do this’, we want to hear from you. Let’s change it up. 

Diversity, Inclusion and Belonging 

Our people have a wide range of experiences and perspectives – and it’s this diversity of thought that makes us who we are.

CityFibre is working hard to change up the telecoms industry. This means we’re committed to providing equal opportunities to people from all backgrounds and commitments, including your career and family status, ethnicity, sexual orientation, religion, age, disability, gender and gender identity. We’re also offering training programmes and placement opportunities to support the skilled, career changers, service-leavers, and returning workers to become part of our teams.

Additional Information

If there’s any additional support or adjustment you require in the application process to help you achieve your best, please get in touch by emailing . We’re here to support you in changing up your career.