Customer Service Executive

Join a well-established, family-run SME as a Customer Service Executive , based in South Wonston and become an integral part of a dynamic team! You will have the autonomy to build lasting relationships with customers and deliver exceptional results. Supported by a positive company culture and a collaborative team, you'll find ample opportunities for professional growth and training. Location: South Wonston, United Kingdom
Salary: £30,000 per annum (DOE)
Hours: 7.30am - 5.00pm (Monday to Friday) As a Customer Service Executive, you will: * Manage all customers assigned to the Internal Sales Team, providing support before and after the point of order. * Process orders from the Business Development Team, ensuring customer satisfaction from order placement onwards. * Keep customers informed with timely updates on order and delivery statuses. * Answer incoming calls promptly and courteously. * Respond to customer emails and enquiries within 2 hours. * Create and manage customer cases efficiently. Requirements We are looking for someone who embodies our client's core values of doing the right thing, working as a team, and caring about others. This role is perfect for someone who is: * Proactive * Customer-centric * Able to use their initiative in various situations * Organised and able to work at a fast pace * Proven experience of working in a customer service/order processing orientated role, within a B2B environment. Benefits * 33 days holiday (including bank holidays) * Daily free lunch and refreshments * Real, freshly ground coffee * Access to Lifeworks perks and discount scheme * Employee recognition and rewards * Pleasant, rural location with onsite parking * Additional holiday after 2 years of service * Nest pension scheme * A supportive and dynamic team environment