Customer Service Manager

Salary £32,000 per annum

Hours per week: 40

Shift Details: 9 am -5 pm

Location: Silvermere Care Home, in Cobham

At Avery Healthcare we believe in caring for those who care for our residents; We recognise and celebrate our hard-working colleagues, support your career development and offer a range of apprenticeships, and cover the cost of your Blue Light Card so that you can enjoy a wide variety of retail and leisure discounts.

We are seeking a well-organised, enthusiastic and dedicated individual to join our friendly, award-winning team as Customer Service Manager.

ABOUT THE ROLE

Your focus as Customer Service Manager will be to Support the Manager by taking the lead on the sales process, and coordinating all admissions and discharges with the home administrator.

Other responsibilities include:

• Greeting people politely and professionally whether in person or by telephone.
• Ensuring Front of House team answer the phone in line with Company policy.
• Managing the process of show rounds and train staff team to manage to the expected standard.
• Undertaking competitor analysis to ensure accurate data within the local market.
• Supporting the Home Manager to implement local marketing strategy.

This list is not an exhaustive list of the responsibilities, and other tasks and responsibilities may be allocated to the role which are appropriate for the skills and experience expected in this role.