Customer Service Manager - Remote Work

Job Description:

We are looking for a skilled Customer Service Manager to join our remote team at Walgreens Boots Alliance in London, England, UK. As a Customer Service Manager, you will be responsible for overseeing our customer service operations and ensuring the highest level of customer satisfaction.

Responsibilities: - Manage a team of remote customer service representatives, providing guidance, support, and training as needed - Develop and implement customer service policies and procedures to ensure consistent and high-quality service delivery - Monitor performance metrics and KPIs to track team performance and identify areas for improvement - Handle escalated customer inquiries and complaints, demonstrating empathy and problem-solving skills - Collaborate with other departments to resolve customer issues and improve overall customer experience - Conduct regular performance reviews and provide feedback to team members to support their professional growth and development - Stay up-to-date on industry trends and best practices in customer service to continuously improve our processes

Requirements: - 6 years of experience in customer service roles, with at least 2 years in a management or supervisory position - Proven track record of driving customer satisfaction and retention - Strong communication and interpersonal skills - Ability to work independently and make decisions autonomously - Excellent attention to detail and problem-solving abilities - Prior experience with remote customer service teams is a plus - Bachelor's degree in Business Administration or a related field is preferred

Personality Traits: - Driven - Independent

Soft Skills: - Cooperation - Attention to detail

Benefits: - Training & professional development opportunities - Travel & spending expenses covered - Paid sick leave - A dynamic workplace that values teamwork, fostering innovation, and shared success

Equal Opportunity Statement: Walgreens Boots Alliance is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, national origin, or disability status. All qualified applicants will receive consideration for employment without regard to these factors.

Deadline to apply: 2024-06-27

Join our team and help us deliver exceptional customer service to our loyal customers across the UK!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.