Customer Service Officer - Fast Hire

We are on the lookout for a remarkable Customer Service Officer to join our stellar team at Adecco UK LTD in Hounslow, Greater London.
Growing your career as a Full Time Customer Service Officer is an incredible opportunity to develop competitive skills.
If you are strong in cooperation, decision-making and have the right experience for the job, then apply for the position of Customer Service Officer at Adecco UK LTD today!

JOB TITLE: Customer Service Officer

LOCATION: Hounslow House, 7 Bath Road, Hounslow, TW3 3EB

PAY RATE: £14.57 hour PAYE

START DATE: ASAP

DURATION: 3-month initial contract/

Hours: 36 hours a week (8:45am - 5pm)

PURPOSE OF ROLE:

• To provide an efficient, quality and comprehensive corporate information and advice service to the public, employees of the Council and Members

• To be the first point of contact for customers both internal and external for a variety of service areas via all access channels promoting right first-time principles to ensure customer enquiries are identified, understood and actioned in accordance with Hounslow's Customer Care Charter and customer care competencies.

• To actively encourage customers to self-serve, acting as a Digital Champion for the council ensuring customers are aware of the benefits of using the digital platform.

• To work on a rotation basis across all teams within customer services so you are conversant with the breadth and depth of customer service provision within Hounslow council.

• Due to the nature of the role, a good command of written and spoken English is essential.

Ideal Requirements

• Contact Centre experience dealing with a large volume of calls on a day-to-day basis


• Experience of dealing with difficult customers and complex enquiries


• Knowledge of pcn's or parking would be ideal

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser

Benefits of working as a Customer Service Officer in Hounslow, Greater London:

● Company offers great benefits
● Company offers career progression opportunities
● Attractive package