Customer Service Representative

Staffline Ireland is delighted to be recruiting for Customer Service Advisors on a full time permanent basis on behalf of our client, one of the largest independent housing associations in Northern Ireland.

Location : Belfast

Salary: £23,500 pro rata

Hours of Work: 20 hours - Monday – Friday / 4pm – 8pm

Benefits:

Great on-job training,

contributory pension scheme,

health cash plan which can provide help with dental, optician and medical costs (including cover for dependent children in full time education up to 18 years of age)

free employee health checks and a Cycle to Work scheme.

Flexibility regarding working hours is also offered in some areas of the business.

Job Purpose:

To work as part of a team in the Customer Service Centre providing a high quality telephone customer service, effectively responding to and resolving all types of calls across the full range of service activity i.e. rents, neighbourhoods, allocations, housing and repairs.

Essential Criteria:

Good general level of education to include GCSEs (at a minimum of Grade C), or equivalent level qualifications, in both English and Maths OR a minimum of six months’ customer service experience, communicating with customers via phone

Evidence of demonstrating an approach to call-handling, in a customer service environment,

Evidence of ability to handle sensitive and confidential information in a workplace environment.

Ability to demonstrate accuracy and attention to detail in work responsibilities.

Excellent level of IT literacy with working knowledge of Microsoft Office packages, to include work related experience of Excel, Word and Outlook.

If you meet the above Essential criteria and want more information and a full spec on this role, please forward your CV to OR call