Customer Service Representative

This position is set to start on August 19, 2024 out of our London Office. With millions of diners, tens of thousands of restaurants, and 23+ years of experience, OpenTable, part of Booking Holdings, Inc. (We champion restaurants, bars, wineries, and other venues around the world, helping them attract guests, manage capacity, improve operations and maximize revenue. You’ll also be part of a global network that includes OpenTable and KAYAK's portfolio of travel brands including Swoodoo, checkfelix, momondo, Cheapflights, Mundi and HotelsCombined. You’ll work in a welcoming and inclusive environment, and get the benefits, flexibility, and support you need to succeed. The most important thing you can bring to this role is a real passion for helping people. If you come with some computer networking or technical knowledge, even better. The goal is not to get the customer off the phone as fast as possible (unless that’s what the customer wants). You will become our best marketing tool, and will help foster a prosperous relationship with both customers! Please note we can only consider candidates who are able to speak and write French and English. Report to the Customer Support Supervisor, our Customer Support Representatives will be responsible for providing support to our customers, answering complex questions on function and usage of products. This person will be the primary contact for our large customer base in North America as well as for OpenTable customers worldwide with the goal of providing excellent service. (Answer customer and employee calls, emails, chats, WhatsApp (and any future form of contact we may come up with) Provide outstanding service Accurately and efficiently log all contacts in our CRM (Salesforce) You start every single day with energy and enthusiasm (even if it takes a few cups of coffee to get there) You have the ability to know what’s right for the customers and our company, and will lobby to ensure both needs are met - even if it means digging deep to find creative solutions You’re the one your family and friends call when their electronics are acting up, or when they need help getting new devices set up Value your integrity, and respect the trust our customers place in OpenTable’s products/ brands and would never lie to our clients just to make them happy You use your experience and personality to provide excellent service Excellent communication skills, with a bias towards customer service You have Strong communication skills: active listening, writing/typing, informal communications You have 1+ year’ experience providing customer support, by phone, email, chat, preferably in a software support environment Have experience using current Microsoft Windows and Apple operating systems Vacation: you accrue 25 days a year or 33 days for our CSR Team One Celebration Day per calendar year Private Health & Dental and Life Insurances Employee Assistance Program (EAP) Pension Fund Gym Discount com business discounts Diversity, Equity, and Inclusion OpenTable aspires to be a workplace that reflects the diverse communities we serve and a culture that is inclusive and welcoming. We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform job responsibilities, and to receive other benefits and privileges of employment. Please contact us to request accommodation. #