Customer Service Representative - Hiring Now

We are searching for a motivated Customer Service Representative to join our diverse team at KeyPersonnel in Glasgow.
Growing your career as a Full Time Customer Service Representative is a fantastic opportunity to develop useful skills.
If you are strong in planning, communication and have the right experience for the job, then apply for the position of Customer Service Representative at KeyPersonnel today!

We are looking for enthusiastic outgoing customer experience representatives for our prestige client at a new exciting sport project in Glasgow and we have permanent and part time roles available.

You will work with the wider customer experience team to greet all customers; cover the reception area; manage all facility bookings; and set-up, run and the close down all activities across the facility; ensuring that an excellent and timely service is provided at all times.

Key Accountabilities

Serve as the first point of contact for all customers in person, via email or telephone, responding to and resolving any day-to-day queries, escalating to the Operations Supervisor when required, to ensure an excellent and welcoming service is provided to all customers in line with the company values.

Liaise with customers to manage all activity bookings, assisting with queries and logging all bookings accurately in the bookings system, ensuring all bookings information is logged correctly and customers receive all relevant bookings information.

• Work with the wider Trailblazing team to ensure the appropriate set up, running and the closing down of each of the facility's activities, to ensure all activities run to time and customers receive an excellent service in line with the agreed Operations Procedure.
• Operate equipment in line with the operating procedures, as required.
• Work with the wider Trailblazing team to manage the rental of equipment to customers, ensuring all information is logged accordingly and customer service is provided as per the agreed Operations Procedure.

Requirements

• Ability to communicate effectively to staff and customers in person, on the phone and over email.
• An understanding of what good customer service entails.
• Good working knowledge and experience of using computers and email packages.

Benefits

• Contributory Pension: Employer 7% / Employee 5%
• Sick Pay: 20 days full sick pay per rolling year
• Group Life Cover: Insurance cover provided in the event of your death whilst in service that equates to 3 x salary
• Holidays: 35 days (pro-rata)
• Parking: Free onsite parking
• Gym Membership: Discounted Corporate rates available at local gyms (please ask the HR team for more details)
• Cycle to Work Scheme: Loan to purchase a bike via our Cycle to Work Scheme which is then repaid monthly via salary deduction
• Season Ticket Loan: Loan to purchase travel season ticket which can then be repaid over a 12 month period
• Glasses: £100 contribution towards your glasses for VDU use (every two years)
• Company Maternity Pay: Enhanced Company Maternity pay with 26 weeks qualifying service
• Company Paternity Pay: Enhanced Company Paternity pay with 26 weeks qualifying service

Benefits of working as a Customer Service Representative in Glasgow:

● Excellent benefits
● Advancement opportunities
● Attractive package