Customer Service Representative - Remote Work

Job Description:

We are looking for a dedicated and confident Customer Service Representative to join our team at WEC Energy Group. This is a remote work position based in London, England, UK. As an entry-level position, we require at least 1 year of experience in customer service or a related field.

Responsibilities: 1. Handling customer inquiries via phone, email, and chat in a professional and timely manner. 2. Resolving customer complaints and issues with empathy and understanding. 3. Providing accurate information about our products and services to customers. 4. Researching and finding innovative solutions to customer problems. 5. Maintaining customer records and following up on customer interactions. 6. Collaborating with other departments to ensure customer satisfaction. 7. Working with a sense of urgency and attention to detail to meet customer needs. 8. Embracing creativity in finding new ways to improve the customer experience.

Requirements: 1. Dedicated and confident personality traits. 2. Strong research and innovation skills. 3. Excellent communication and interpersonal skills. 4. Ability to work independently and as part of a team. 5. Proficiency in Microsoft Office and CRM software. 6. Flexibility to work shifts and weekends as needed.

Benefits: 1. Paid Time Off (PTO) for vacation and sick days. 2. Joining Bonus for new employees. 3. Company-provided equipment for remote work.

Working Environment: At WEC Energy Group, we value fresh ideas and inventive solutions. You will be encouraged to embrace creativity in a culture that promotes innovation and collaboration.

Equal Opportunity Statement: WEC Energy Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.