Customer Service Representative - Urgent Hiring

We are searching for a brilliant Customer Service Representative to join our amazing team at Diligenta Careers in Edinburgh.
Growing your career as a Full Time Customer Service Representative is an awesome opportunity to develop useful skills.
If you are strong in critical thinking, people management and have the right personality for the job, then apply for the position of Customer Service Representative at Diligenta Careers today!

At Diligenta, providing an excellent customer experience is at the heart of everything we do so you will not be surprised to know we also believe that providing an excellent employee experience is just as important too. Our aim to transform our clients‘ operations and be acknowledged as the Best in-class Platform based Life and Pensions Administration Service provider means Diligenta drive a culture that is founded on positive change and people development. As part of the UKs leading Life and Pensions service provider, Diligenta can offer you a really rewarding role supporting the varied customer needs of our client, full training from day one, a competitive benefits package and ongoing support opportunities to reach your personal and/or career potential.If you are passionate about delivering excellent customer service and want to be a part of a great group of likeminded people then wed love for you join us as a Customer Services Representative.

• Our working hours are 35 hours per week, Monday to Friday between 8am and 6pm (flexible hours available) so no evening or weekend shifts that would impact on your family and social lives
• We are currently offering permanent roles that can be full or part time
• We can offer hybrid work from home when you are competent in your role after the initial onsite training period
• The salary for the role is up to £23,000 per annum based on skills and experience
• We are based in Edinburgh City Centre so easily accessible by train or bus and car parking is available nearby.

Benefits:

• We offer 23 days holiday (plus bank holidays)
• Eligibility for an annual discretionary bonus scheme
• A contributory company pension scheme
• Excellent employee wellbeing and assistance support programmes
• A range of employee discounts saving you money on anything from your weekly food shop, to holidays, electrical goods and financial services

What you‘ll be doing:

We have a mix of roles available for Customer Service Representatives, some are primarily phone based, and others working in our Back Office providing support to our customers when they need it the most including advising members on policy details, resolving queries, collaborating with independent financial advisors and most importantly, providing our customers with an exceptional level of service. There are no sales involved in this role, whats important is your ability to have conversations with customers in a confident, friendly and professional manner.

What were looking for:

• You have a passion for helping people and providing great service. Many of our Customer Service Representatives have gained this through work in a call centre environment, retail, hospitality, travel, or other customer-focussed environments.
• What is important to us is your ability to communicate easily on complex matters and an exceptional positive attitude to providing service and a commitment to learning
• Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for this role

If you need any help or adjustments to the recruitment process due to health, disability or anything else, please let us know.

Benefits of working as a Customer Service Representative in Edinburgh:

● Company offers great benefits
● Company offers career progression opportunities
● Competitive salary

● Remote Work opportunity