Number of Applicants
:000+
CUSTOMER SERVICE REPRESENTATIVE
We are seeking a confident, approachable team player to join our successful, supportive team in Crawley to offer an exceptional customer experience to our clients.
ABOUT THE JOB
As a Customer Service Representative you will be accountable for facilitating and building strong customer relationships through providing continuous high-quality service and support. You will maintain an advanced working knowledge of sales policies, internal practices, and sales administration work instructions.
THE ROLE
Maintain advanced, up to date working knowledge of Incora customer requirements and distribution methods and timing
Maintain positive working-relationships with external customers and all inter-working departments and personnel
Provide excellent customer service with the intentions of building and maintaining customer relationships through fast and accurate processing of requests
Respond promptly, professionally, and with appropriate detail to customer inquiries pertaining to order information/status, product availability, and/or the plan of action as approved by management to support customer requirements and on time delivery throughout the day
Investigate and attempt to resolve customer issues in alignment with established company policies, procedures, and work instructions
Process, monitor, and release incoming orders, and manage internal communication for pending orders to ensure on time delivery to meet customer expectations (daily)
Prioritise orders based on urgency of product needed, specifications, and shipping and delivery requirements
ABOUT YOU
Proven ability to work well within a team environment to produce positive results
Strong verbal, written communication, and presentation skills, with emphasis in Quality and Customer Service
Maintain excellent organisational and time-management skills, with strong follow-through and perseverance to handle multiple tasks simultaneously
Maintain basic competency working with integrated data systems, Microsoft Office Suite, including Outlook and intermediate to advanced Word, Power Point and Excel (i.e., spreadsheets, formulas, importing and exporting of files, as applicable) as required
Maintain clear and accurate data entry, documentation, and reporting skills, as required
Ability to be detailed oriented and perform in-depth account research, if required
Account Planning
Customer Orientation
Driving for results
Business Acumen
High Impact Communication
Demonstrated ability to perform root cause analysis and conduct research to resolve basic customer issues accurately and efficiently (desirable)
ABOUT US
Incora is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission-critical. With a strong foundation in the aerospace and defence markets, we also utilise our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.
We pride ourselves on offering:
Our people make us unique, and we offer an Outstanding Colleague Experience.
We live by our values: Courage, Collaboration and Commitment and are proud to add real value to our customers businesses. Our people-centric philosophy is underpinned with strong engagement, consistent communication, and opportunities for personal development, enabling our colleagues to grow and make a difference in our company.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation, or age.
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