Customer Service Team Leader

About The Role
We have an exciting position for a Customer Service Team Leader in our busy Aftersales division
Located at our Nottingham Head Office, this role is based fully on-site
What you’ll be doing: - You’ll be responsible for the day to day management of the Customer Service, Service Admin and Branded Supplier Teams
- You’ll be leading from the front, managing a small team of between 7 - 9 members of staff
- You’ll be committed to motivating your team to deliver a great customer experience
- You’ll be committed to offering honest advice and building a rapport with customers, exceeding their expectations and reassuring them What you’ll need - skills and experience: - Proven experience of leading a small team
- Supervisory/Team leader experience within customer services, ideally in a hard goods environment
- Proven experience in motivating your team
- Practical experience / knowledge of some or all of our product range
- A confident, enthusiastic and driven team player
- You'll be committed to learning and developing yourself and your team
- Your personal skills will include accuracy and numeracy as well as computer literacy
- You’ll possess the desire to succeed both individually and as leader of the team Benefits
What you’ll get in return for your commitment: - Staff Discounts
- Healthcare Cash plans
- A company pension scheme
- Life Cover
- Access to the Retail Trust, our well-being platform - offering a 24-hour helpline for a variety of support services
- Discounts on 100's of high street & online brands including restaurants, holidays, and shopping
- Role specific training and development
- Proactive promotion of internal candidates
- Paid Breaks
- Free Tea & Coffee About The Company
Where you’ll be working:
Machine Mart are the UK’s leading specialist retailer of workshop power tools and equipment to the general public and trade customers. With 65 stores nationally and over 40 years in business we are at the forefront of our sector and are supporting our recent success with continued growth and new store openings through this year and next.