Number of Applicants
:000+
Customer Service Team Leader – Hybrid in Darwen
We’re excited to announce an opportunity for a talented Customer Service Team Leader to join our Darwen office, thanks to an internal promotion. Our office has convenient transport links and free onsite parking. This pivotal role, reporting to our Head of Client Services, offers the flexibility of hybrid working once you’re signed off from your training where you can work 3 days in the office and 2 days from home every week. You’ll also be rewarded with all the great benefits of working with the UKs largest independent Insurance Brokers – Towergate Health and Protection.
As a Customer Service Team Leader, you will be responsible for the direct management of our team of approximately 15 Client Services Specialists who provide exceptional customer service to a portfolio of clients. You will be working as part of the leadership team to ensure the smooth and efficient running of the business, implementing plans and strategies as required, leading teams to meet all performance KPI’s, regulatory and service level requirements.
What does the role of a Customer Service Team Leader here involve?
This is an overview and not an exhaustive list of responsibilities. Collaborating with your Line Manager, you will develop your own objectives but focus on all the following and more:
What are we looking for in our next Customer Service Team Leader?
In return you will be welcomed and supported Towergate Health & Protection, part of our Ardonagh family, with opportunities to earn your annual salary plus a role-based incentive plan and grow your career. You will also be joining an organisation that cares about you as a person and your wellbeing. Some of our other benefits are:
So, what are you waiting for? Apply today and one of our team will be in touch.
If your application is successful, we will conduct relevant employment checks prior to you beginning employment with us. These will include verifying your recent employment, address, and a standard criminal record check.
Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No agencies please.
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