Customer Service Team Leader - Urgent Hiring

We are searching for an expert Customer Service Team Leader to join our productive team at Kingsgate Recruitment in Sunbury-on-Thames, Surrey.
Growing your career as a Full Time Customer Service Team Leader is a great opportunity to develop productive skills.
If you are strong in creativity, cooperation and have the right experience for the job, then apply for the position of Customer Service Team Leader at Kingsgate Recruitment today!

A leading insurance company based in Sunbury are looking for a Team Leader to assist the Customer Service Manager with the management of all aspects of the customer service department.

Salary: £22,500 basic, £35,000 OTE

Responsibilities

• To ensure the team act in a courteous, disciplined and professional manner at all times with their colleagues as well as dealing with customers and insurance companies.
• Assist with the training of new and existing staff and encourage development.
• Coaching and mentoring of the team to encourage and motivate them to meet department targets.
• Reporting of target statistics to the Manager.
• To obtain the necessary information for the customer with regard to them and the vehicle including insurance history.
• To inform the customer about methods of payment and charges.
• To ensure all adjustments, additional premiums, cancellations and enquiries are handled in a satisfactory and accurate manner in accordance with Company guidelines.
• To ensure all calls and written correspondence from customers and insurers in respect of policies are handled in a satisfactory and accurate manner in accordance with Company guidelines, that paperwork is collated, presented and issued in line with Company procedures.
• To represent the Department and contribute accordingly to such meetings to ensure that the business is able to achieve its objectives.
• Develop and maintain a competent level of technical, product and system knowledge.
• To carry out regular performance reviews for the team.
• To deal with any employee issues through the capability and disciplinary procedures always in liaison with the Human Resources Department.
• Provide the customer with relevant product information that is clear, fair and not misleading allowing them to make an informed decision inline with FCA guidelines.
• To deal with all customer complaints in a courteous professional manner.
• Comply with guidelines laid down by the Financial Services Authority with regards to the selling of insurance.
• To ensure that the Management Team are aware are issues within the department.

Skills and Experience

• Self motivated and resilient with the ability to operate independently where required.
• Excellent communication skills, both written and oral and the ability to liaise with colleagues.
• Strong Excel skills and knowledge.
• Experience of managing a team.
• Experience of working in an insurance environment would be advantageous.
• Experience of working in a fast paced environment with excellent customer care capabilities
• Well organised, realistic and reliable.
• Team player with ability to flex requirements to meet the needs of the business.
• Shares information and knowledge with colleagues.
• Ability to focus and work towards the minimum standards and targets set by the Company.
• Working knowledge of Open GI, SSP and CDL.
• Proven track record in the achievement of objectives, deliverables and meeting deadlines.

Benefits of working as a Customer Service Team Leader in Sunbury-on-Thames, Surrey:

● Learning opportunities
● Opportunities to grow
● Advantageous package