Customer Service & Technical Specialist

They are seeking a Customer Service Technical Specialist to join their dynamic team, ensuring that their cutting-edge technology solutions are functioning optimally for clients and integrator partners. The role is a blend of L2/L3 Technical support and problem management, requiring a proactive approach to continuous improvement, problem management, and root cause analysis. ** The role is based in High Wycombe, with a flexible working policy that requires a minimum of 3 days on-site per week. Candidates should bring graduate-level education or equivalent industry experience of 3+ years, with a robust background in a relevant payment industry role. Familiarity with the ITIL framework is advantageous. Key skills include strong proactive customer service, excellent communication, the ability to work with diverse teams and customers, and a knack for innovative thinking to improve processes. Knowledge of backend payment processing software or value-added services within the payments sector is also desirable. Join a team where your technical expertise and customer service acumen will be valued and where you can make a tangible impact on the success of the business and its clients.