Customer Service Unit Advisor

Phone Number:
Email:

Job description

Do you come from an admin/customer service background and looking for a role within the Public Sector? .

Responsibilities

• Customer service queries via telephone and face-to-face.
• Supervision and training, providing advice and guidance for the public.
• All routine and repetitive processes are governed by detailed written instructions.
• Processes and procedures requiring a working knowledge of Housing Services section.

Skills and Qualifications

Essential Skills

• Hold a BTEC National Certificate or equivalent Professional or Technical qualification (Level 3) plus at least one years relevant customer service or general administrative experience.
• Experience of direct delivery of relevant customer service to the public via telephone or face to face.
• Experience in dealing appropriately with customers in a challenging environment.
• Experience in using a range of computer packages including Word, Excel, and Outlook etc.