Customer Services Administrator

Job Title: Customer Services Administrator

Location: Swindon Head Office

Reporting to: Customer Services Admin & Support Manager

Salary: £22,369.29 per annum

Hours: Monday to Friday 37.5 hours per week 8am-4:30pm

Background

We are OutsideClinic - the UK's leading specialist provider of eye and hearing health care at home. Our mission is to improve the health, wellbeing and happiness of older people. We do this by providing extra ordinary care through life enhancing life changing clinical domiciliary services. We believe that clinically excellent eye and hearing health care should be accessible and affordable for all, especially for those who can't get to the high street unaided. Our Values are at the core of what we do. We believe in Clinical Excellence, making a Positive Impact, and we are passionate about continually improving in everything we do.

Job Summary

As Customer Services Administrator you will be responsible for performing a variety of administrative and support activities and telephony tasks. You will ensure customer service excellence, adherence to department and company processes and maintain the highest standards in all your duties. Your customers will include patients, their loved ones or carers, team leaders and our field based and office-based colleagues.

Principle Accountabilities

• Ensuring the smooth running of the GOS collection process.

About you

You will have:

• A strong background in customer service with an understanding of best practices and quality standard
• Experience in monitoring and managing resources, rotas, and workloads to meet deadlines
• Excellent verbal and written communication skills
• Flexibility to adapt to changing priorities and provide support across various tasks and teams as needed
• A proactive approach to problem-solving, able to make informed, customer driven decisions in a face paced environment.
• Excellent people management skills, with the ability to lead, manage and motivate a team
• Proficiency in using customer services systems and an ability to learn new systems quickly.

What we offer

• Competitive salary
• Private Medical Insurance
• Life Assurance x 4
• Access to health & wellbeing initiatives
• Contributory pension scheme matched up to 5% on successful completion of the probationary period.
• Access to our colleague assistance programme, Health Assured supporting the wellbeing of the workforce.
• 22 days holiday entitlement (plus bank holidays) increasing with length of service
• Discounted eyewear and hearing products after qualifying period.

In addition to your principle accountabilities above you may be required to perform other duties from time to time, and to operate in line with company policies, procedures, NHS guidelines and current legislation at all times.