Customer Services Officer

Job Title - Customer Services Officer Contract - 12 weeks This client is currently seeking a skilled Customer Services Officer to join their team. The successful candidate will be responsible for managing customer calls, investigating, and resolving complaints, and providing support and advice to customers and colleagues. The Customer Services Officer will also liaise with housing and repairs colleagues to ensure a timely and high-quality service to residents. Raise support tickets to enable tracking and resolution of customer repair, housing, and rent requests. Investigate and resolve customer complaints. Provide regular, up to date information, support and advice to C&C customers and colleagues alike. Liaise with housing and repairs colleagues to ensure a timely and high-quality service to our residents. Provide support, in any capacity, to Service Hub colleagues. Administer repairs/housing email inboxes. Provide admin assistance to the housing allocations department. Previous experience in a customer service role Proficient in Microsoft Office Suite Experience working in a housing or repairs environment is desirable. If you require any additional information regarding the position, please call George at Service Care Solutions on or send an E-Mail to George.