Customer Support Assistant - Remote Work

As a Customer Support Assistant at Ryder System, based in London, England, you will be responsible for providing top-notch remote customer support to our clients. This is an entry-level position ideal for individuals who are independent, hardworking, and have excellent time management and communication skills.

Responsibilities: 1. Communicate with customers via phone, email, and chat to provide assistance and resolve any issues they may have. 2. Maintain a high level of professionalism and empathy while interacting with customers to ensure a positive customer experience. 3. Collaborate with internal teams to escalate and resolve complex customer issues in a timely manner. 4. Document customer interactions, feedback, and resolutions in our CRM system. 5. Assist in maintaining customer records and updating account information as needed. 6. Provide product information and assistance to customers as required. 7. Work with the team to continuously improve customer support processes and procedures. 8. Meet and exceed customer satisfaction goals and metrics.

Requirements: 1. No prior experience required. 2. Must be independent and able to work efficiently in a remote work environment. 3. Excellent time management and communication skills. 4. Ability to multitask and prioritize tasks effectively. 5. Must be comfortable using technology and CRM systems. 6. Strong attention to detail and problem-solving skills.

Benefits: 1. Free food provided during work hours. 2. Joining bonus for new hires. 3. Paid overtime opportunities for additional earnings.

Working Environment: At Ryder System, we provide a creative and innovative work environment that nurtures and celebrates creativity. You will have the opportunity to unleash your creativity and contribute to the growth and success of our company.

Equal Opportunity Statement: Ryder System is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. All qualified individuals are encouraged to apply.

Deadline to apply: May 24, 2024

Join our team at Ryder System and kickstart your career in customer support today!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.