Customer Support Coordinator

Emplas is one of the UK’s largest window and door fabricators. Partnering with leading window systems suppliers, we offer some of the industry’s most technically advanced low maintenance and energy efficient aluminium and U-PVC windows and doors. Being both UPVC window manufacturers and aluminium window manufacturers, we have worked with the trade , new build , social housing and educational sectors since 1979, our reputation is built on excellent service.

We are a hard-working team who work to our values of integrity, teamwork, determination, excellence and pride, to achieve our purpose of improving Britain’s homes.

We are looking for an Customer Support Coordinator to provide an accurate and efficient order processing service on conservatories, roofs, doors and windows.

What you'll be doing:

• Maintaining and developing close relationships with our long-standing and new customers.
• Assisting customers with all enquiries about our products and services.
• Inform & update customers on order lead-time.
• Liaising with other departments to resolve customer issues/queries.
• Receive and process customers stock orders accurately and by agreed deadlines.
• Surpassing customer expectations on quality and service levels.

You will have:

• 1 years experience within a customer service role, ideally in a manufacturing/construction environment (however not essential).
• Confidence using the telephone, be resilient and have a natural rapport with customers.
• Excellent organisational and planning skills.
• Excellent IT skills, Microsoft Word, Excel, Outlook.
• Ability to effectively handle multiple tasks in a fast paced environment.
• Excellent attention to detail.

Salary: £22,00 - £23,000 per annum depending on experience

Working hours: Monday - Friday, 9:00am – 5:30pm (37.5 hours per week)

Benefits:

• Career progression and personal development
• Quarterly Team based bonus
• Access to Instant Discounts Portal
• Recognition Awards
• Length of Service Rewards
• Employee Assistance Programme: 24/7 helpline & face to face counselling
• Workplace Pension
• Social Events
• Training opportunities

Thank you for your interest in working for Emplas. Unfortunately, we cannot provide visa sponsorship at this time. All applications must have the right to work in the UK to be considered. Strictly no agencies.