Customer Support Officer

Customer Support Officer - Data Administrator

Customer Support Officer - Data Administrator

Ref: SCH-F-0060 21 day(s) remaining Establishment: Fusion Education People Solutions Location: Calder Grove, Wakefield Salary: £23000 - £26000 Department: SAM Job Type: Full Time Closing Date: 28/06/2024 00:00 Interview Date: Ongoing Start Date: ASAP

Additional Information

Contract Type: Permanent Contract Term: AYR - All year round Hours per Week: 37.50 Weeks per Year: 52.143 Pay Grade: 23000-26000

The Role

Is Customer Service your thing? Do you strive to help people and find the right solutions, first time round? Do you want to be part of a supportive, fun team?

Then keep on reading because our Customer Support - Data Admin role may be the job for you!

‘Fusing HR Services and software’ – we are Fusion Education People Solutions

Salary & Benefits

· Salary starting at £23,000 (rising by £1000 every year to £26,000)

· 25 days annual leave (plus 8 days Bank Hols)

· Your birthday off

· BUPA Healthcare Cashback plan – following successful completion of probation

· Pension Scheme

· Ongoing professional development opportunities – we can offer supported study and potential funding for external qualifications

· A cracking team to work with!

· Flexible working – can offer part time or term time hours to suit you and your family

Who are FEPS?

Fusion Education People Solutions 

Our clients tell us that ‘we just get it’. We’re quite unconventional compared with traditional HR service providers; we exist to help our customers to drive impactful school improvement through a range of intervention tools and techniques. Our people advice and people software are outcome and results driven - we always put children’s education and futures at the heart of our solutions.

Our team have a vast depth of knowledge in school business management and education HR. That’s our pedigree… In fact, our Managing Director worked as a School Business Manager/ Consultant for 7 years before setting up Fusion HR in 2011.

We’ve been around for a while, and now support over 1000 schools and 100 MATs, we have fused both our services and software products under one group name (FEPS) – Fusion Education People Solutions – providing the full wrap around, end to end solution for all schools and trusts.

This role is based at our fab Head Office at Calder Grove, Wakefield. We’re also super family-friendly and can offer part time or term time arrangements.

We are growing FAST – Be a part of our journey!

So, what’s the role?

We’re looking for Data Administrators who will be able to confidently support our People Software Team with data management, bulk data tasks and any other data related roles to support the onboarding process.

Some of the main responsibilities of our Data Administrators are:

• Collecting new customer data and recording it in the CRM
• Collating and formatting data into bulk import templates (excel formats) in preparation for upload to our software
• Supporting with customer onboarding; carrying out analysis of their data
• Analysing data to spot any comment trends or underlying problems/issues
• Assisting the team by helping to answer our helpdesk phone line, taking appropriate action and using own initiative to assist the clients
• Supporting the office by assisting with general duties

You’ll receive comprehensive training of our products and services so you’ll be fully ‘in the know’ which will help you to be the customer service superstar!

What makes you the ideal candidate for us?

We feel really lucky to work here; we’re part of a super supportive team with a great working environment and can offer flexible hours and options to fit around any family commitments you might have. Because of this, we have a very happy and long standing team who are genuinely passionate about the job they do.

We’ll be looking for someone who shares our strong values and belief in our purpose  ‘to create better futures for our children through innovative people solutions’.

Other skills which are really important to us are:

• Previous experience in a customer focussed environment
• The ability to work as part of a busy and fast paced team
• Excellent attention to detail and a super duper multi-tasker
• An understanding of data and data analysis
• Experience with MS packages in particular Excel

If this sounds like the role for you, and you want to be a part of a team who wants to shape the future of education through innovative solutions and services (and have loads of fun along the way) then we can’t wait to hear from you!

Qualifications

Qualification Title Grade GCSE in English and Maths Grade C or above or equivalent Essential

Skills

Relevant Experience Strong computer skills: Word, Excel, PowerPoint and Outlook Essential Excellent organisational skills Essential Personal Attributes Highly Motivated Essential

Related Documents

Job Description FEPS Job Description Template - Data Administrator May 24.pdf Download

Safeguarding Information

Fusion Education People Solutions is committed to safeguarding and promoting the welfare of young people and vulnerable adults, and all appointments are subject to enhanced Disclosure & Barring Service (DBS) checks and satisfactory references.

Fusion Education People Solutions is also committed to promoting equality, challenging discrimination and developing community cohesion. We welcome applications from all sections of the community.

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