eComm Customer Support

Hi there! Thanks for stopping by 👋

We’re looking for Technical Support to join our Retail Support team in Belfast from 17th June. Full training is provided on-site in our Belfast office for the first month, then this will be a hybrid position (office days: Tuesday, Wednesday, Thursday)

Our customers are business owners of Webshops or retail stores, in this role you’ll be there first point of contact to help them out. We believe that customer support is more than just providing answers to our customers’ questions. By providing excellent customer service you will have direct impact on the customer’s ability to further grow their online business. 

What you'll be doing:

• Taking care of customer satisfaction by providing excellent technical support and personal service to our customers over the phone, via e-mail or chat;
• Become an expert in the field of E-commerce & Retail by learning all about our products Omni-channel and eCommerce; (Gotten curious about our product? - check this video )
• Apply efficient troubleshooting techniques to identify the customer issues and provide a prompt and appropriate solution;
• Participating in the creation and maintenance of troubleshooting procedures and documentation about current/ongoing issues;
• Share ideas on how we can innovate or improve our business to ensure the best customer experience and support our customers in their success. 

Want to find out more about our product or customers - check out our site . Try a demo and get convinced you can offer these customers the right support! 

What do you bring to the team:

We have a support team of 20 people based in Amsterdam. As a team we work closely together to provide support to our growing European business customers. We are proud for getting recognised by our customers on amazing customer service.

• Proven experience in customer service with technical support;
• Technical Knowledge (MacOS, iPadOS HTML, CSS) (or keen to learn more on this) 
• Dutch & English fluently in written and verbal communication skills;
• You care about details and go the extra mile in customer service;
• Ability to multitask and balance multiple responsibilities as well as requests that come in from different sources (email, phone,chat);
• You know troubleshooting and have skills to solve complex issues;
• You’re resourceful but also enjoys to work in a team environment (we work together 3 days in the office)

Even better if you have, but not necessary

• Knowledge or experience with Online shops, Retail or Webshop
• Additional language skills (German or French)
• You follow up on digital technology 

We know that people are more than what's on their CV. If you’re unsure that you have the right profile for the role… hit the ‘Apply’ button and give it a try!

What’s in it for you?

Come live the Lightspeed experience...

• Ability to do your job in a truly flexible environment;
• Genuine career opportunities in a company that’s creating new jobs everyday;
• Work in a team big enough for growth but lean enough to make a real impact.

… and enjoy a range of benefits that’ll keep you happy, healthy and (not) hungry:

• Lightspeed share scheme (we are all owners) 
• Company pension program
• Health and wellness benefit 
• Mental health online platform and counselling & coaching services
• Paid leave and assistance for new parents
• Language classes & LinkedIn Learning license
• Volunteer day
• Great Office space, right near Westerpark Amsterdam (we serve daily fresh lunches!)
• We set you up with a Macbook Pro and have an interesting purchase program for Apple products

To all recruitment agencies: Lightspeed does not accept unsolicited agency resumes. If we have not directly engaged your company in writing to supply candidates for a specific vacancy, Lightspeed will not be responsible for any fees related to unsolicited resumes.

Lightspeed is a proud equal opportunity employer and we are committed to creating an inclusive and barrier-free workplace. Lightspeed welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Where to from here?
Obviously, this has to be mutually beneficial: we want you to step into a role you love, and we want to offer you a place you’re proud to come to every day. For a glimpse into our world check out our  career page here .

Lightspeed is building communities through commerce, and we need people from all backgrounds and lived experiences to do that. We were founded in 2005, in Montreal’s gay village and our original members were all part of the LGBTQ+ community. The ethos of our business has been about inclusion from the very beginning, and we strive to provide a workplace where everyone belongs.

Who we are:
Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop  commerce platform helps merchants innovate to simplify, scale, and provide exceptional customer experiences. Our cloud  commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

Lightspeed handles your information in accordance with our  Applicant Privacy Statement .