Engineering Customer Order Representative

Job Title: Customer Service Representative

Industry: Automotive/Mechanical

Location: Wellingborough

Hours: Full-Time, 8:00 AM - 4:00 PM, Monday to Friday

Salary: £16.41 per hour

Contract: Temporary, 12-14 months (with potential for renewal)

Start Date: Immediate

About the Role: On behalf of our esteemed client, we are seeking a motivated and experienced Customer Service Representative to join their team on a temporary basis for maternity cover, with the potential for contract renewal. This role is critical in ensuring the efficient handling of customer enquiries, providing accurate quotes, and maintaining excellent service standards through both phone and email communications.

Key Responsibilities:

• Respond promptly to customer enquiries via email and telephone.


• Provide accurate, valid, and complete information by using the right methods/tools.


• Prepare and provide quotes for services and products.


• Handle and resolve customer complaints.


• Process orders, forms, applications, and requests.


• Keep records of customer interactions and transactions.


• Follow communication procedures, guidelines, and policies.


• Go the extra mile to engage customers.

Requirements:

• Proven customer support experience or experience as a client service representative.


• Strong phone contact handling skills and active listening.


• Familiarity with CRM systems and practices.


• Ability to multi-task, prioritise, and manage time effectively.


• Excellent communication and presentation skills.

Desirable:

• Experience or knowledge in the mechanical or automotive industries is advantageous but not essential.

Location: This position is based in Wellingborough. Candidates should be able to commute or relocate to the area as needed.

Application Process: If you are enthusiastic about delivering exceptional customer service and meet the above criteria, please apply immediately!

We look forward to your application and hopefully welcoming you to our client's team!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.