Engineering Customer Service Manager

This is a great opportunity to join a Global Communications company as their Engineering Customer Manager. Engineering Scheduling (AV diary management Planning)

• Booking engineer travel
• Assigning engineers to projects/service calls
• Finding engineering resource for jobs/projects
• Approving Engineering overtime
• Approving Engineering expenses
• Approving Engineering fuel car expenses
• Booking responding to service call outs
• Sending service job reports to customers
• Escalation point for customers and general customer service
• Validating approving contractor timesheets
• Managing and responding to all support emails requests
• Assigning engineer to service calls
• Arranging install dates/scheduling with customers and any facilities requirements
• Obtaining SOW from surveying engineer
• Ensuring you have all kit equipment for project
• And all management of operations.

plus pension and benefits. The successful candidate will have Audio Visual and Video Conferencing engineering experience and management experience in this market. Ideally with international experience as offices are worldwide due to the nature of the business. You will focus on best practice and awesome customer service. Our client is a global communications and conferencing company who provide secure and compliant video and audio conferencing, event calls, audio-visual solutions and maintenance services. They pride themselves on long-term relationships with many financial blue-chip clients, where security and compliance are vital. They make their products and services simple for everyone to use so that you can concentrate on your own business needs. AV Jobs are the UK s No. 1 recruiter in the Audio Visual and complementary products marketplace, ensuring the best fit of client and candidate. #