Insurance Consultant- Customer Service

The role

We’re now looking for a motivated Insurance Consultant based from our Swindon office, to join our Advance Insurance Agencies part of the Jensten Group)- who specialise in Personal Lines insurance. This is an exciting time to join our business and the successful candidate can expect fantastic career progression, training & development within the role and Insurance Industry in general. We're looking for a driven and motivated person, who can display strong customer service skills, has good attention to detail and has ideally worked in a similar role previously. And if you already have an Insurance background - then even better! Some key objectives & responsibilities will include:

• Working with the team to help deal with customer queries, adjustments to their policies, aim of maximising client retention.
• Responsible for delivering great customer service and administering insurance policies.
• Responsible for hitting and exceeding realistic targets.
• Strong customer service skills, communicating clearly and building relationships.
• Working in a fast paced and target driven environment.

About you

As one of our Insurance Consultants, you’ll be given full training & support and the opportunity to go on and gain relevant qualifications such as Cert CII to become a qualified Insurance professional. There will be the requirement to work every other Saturday- but only half a day, and you’ll get this time back during the week. You will also be able to earn a commission bonus (on realistic achievable targets) which is uncapped! You will be or have:

• Great customer service and communication skills
• Excellent telephone manner
• Drive and genuine passion to learn and develop within Insurance and sales
• Worked in a similar role previously
• Good attention to detail and can multi-task, updating relevant systems and admin
• Insurance background- especially in Personal Lines such as Home or Motor (ideally)

Rewards & Benefits

When you join us, you can expect a supportive culture and an attractive range of rewards and benefits which include:

• Competitive salary with an annual pay review and bonus scheme.
• 27 days annual leave (includes a day off for your birthday and another for a religious holiday of your choice) + bank holidays
• Auto enrolment into our excellent pension scheme (5% employer matched contribution)
• Flex-benefits- A range of flexible benefits to choose from, that are most important to you
• Group Life Assurance cover- a massive X4 of salary
• 3 months Maternity, Paternity & Adoption leave all fully paid
• Professional qualification study support relevant to your role and career
• Perks at work- amazing discounts on cinema tickets, meals out, luxury items etc.
• Holiday purchase scheme- up to 5 days annually

About Us:

Launched in 2018 Jensten is one of the UK's largest independent broking groups. Growing organically and through strategic acquisition we now place over £500m GWP into the market via our retail insurance broking, Lloyd's and London Market broking, and specialist underwriting arms.

We fill the void in the market between a consolidator and a provincial broker. We have the scale, ambition and expertise to stand out, but the people, culture and entrepreneurial DNA to maintain our client focus. Which is why we are not just one of the leading independent broking groups, we are one of the most exciting too.

And that is why you should join us!

Our goal is to have people in our Group that enjoy being part of one team with the shared commitment to delivering insurance distribution excellence. A big part of how we do this is by listening and then acting on what we hear. Our EVP work is key to maintaining and enhancing our culture and making Jensten Group a fantastic place to work, learn and grow.