Library Customer Services Manager

Interview expected to be held 9 July 2024

This role will be based on the university campus, with scope for it to be undertaken in a hybrid manner. We are also open to discussing flexible working arrangements.

Normal hours of work will be Tuesday - Saturday, 14:00pm - 22:00pm; however you may be asked to work outside of these hours on occasion in line with service needs

Do you have excellent communication and interpersonal skills, with the ability to work effectively with a wide range of stakeholders? Do you have previous administrative experience of working in a fast-paced customer services environment? Are you a problem solver and a decision maker, able to contribute to the solution of both service and/or staffing related issues?

The University of Leeds is one of the top 75 universities in the world. We have a truly global community, with more than 39,000 students from 170 different countries and over 9,000 staff of 100 different nationalities. Established in 1904, we have a strong tradition of academic excellence, reflected in first-class student education, along with world-leading research that has a real impact around the globe.

This role has a strong focus on people and operational management, as well as contributing to the development of Library policy and practice.

You will be based at one of our main campus Library sites but will be expected to work cross-site on a regular basis to support the successful delivery of cross-service activity. All Customer Service Managers will be expected to work collaboratively as a team and lead by example, demonstrating the University’s values through commitment to high quality and customer-focused services.

What we offer in return

• 26 days holiday plus 16 Bank Holidays/days that the University is closed by custom (including Christmas) – That’s 42 days a year!
• Health and Wellbeing: Discounted staff membership options at The Edge, our state-of-the-art Campus gym, with a pool, sauna, climbing wall, cycle circuit, and sports halls.
• Personal Development: Access to courses run by our Organisational Development & Professional Learning team, and self-development courses including languages, Creative Writing, Wellbeing Therapies and much more.
• Access to on-site childcare, shopping discounts and travel schemes are also available.

To explore the post further or for any queries you may have, please contact:

Beth Parry, Senior Operations Manager (Customer Services)

Do you have an existing account, or are you a member of staff?

For new applicants, please register for an account