Property Services Officer

Hours: Full Time (35 hours per week), Monday - Friday. Job purpose: Queens Cross Housing Association is seeking an experienced Property Services Officer (Factoring) to join our subsidiary, Queens Cross Factoring Ltd. The role involves ensuring that the 2,700 properties we own and manage are maintained to the highest standards. The purpose of this post is to provide a knowledgeable repairs service to our clients. The successful applicant will lead confidently on major repairs schemes that involve voluntary tenement repair schemes, liaising with surveyors and Glasgow City Council for grant assistance. Organising cyclical and planned programmes of works and having the ability to understand complicated specification of works and read through and dissect relevant information within survey reports. The post will also require the person to respond to technical questions and understand major works projects and confidently present to owners at evening meetings. The role will also require an understanding of title deeds, Property Factors (Scotland) Act 2011, the Code of Conduct for Property Factors and the Written Statement of Service to ensure our legal obligations as factor are adhered to. Please find the full job description and person specification on our for further information on the role. Essential criteria:

• A minimum of 3 years working in a property management environment or relevant experience in a property related environment.
• Practical understanding of common repairs and property management.
• Understanding of (1) health & safety, (2) repairs and maintenance, and (3) title deeds / deed of conditions.
• Ability to build confidence and long-term relationships with our owners, as we are maintaining their asset.

You will:

• be enthusiastic, self-motivated, and committed to excellent customer service.
• have excellent communication and organisational skills.
• be adaptable with the ability to manage competing deadlines.
• be calm under pressure and work to achieve a positive outcome for customers.

We will: Provide a generous pay and reward package, including 40 days leave per year, 7% or 4% employer pension contribution, agile working options, green initiatives, family friendly policies, health & wellbeing commitment and much more. Read all about our benefits and commitments on our . How to apply: To apply for this post, please visit our to complete our online application form. CVs are not accepted. Closing Date: Monday 1 July 2024. Interview Date: Interviews are expected to take place the week commencing 8 July 2024. We are keen to recruit the right person for this role and appreciate that the interview date may not suit as we will have entered the school holiday season, therefore we will be as flexible as possible around interview dates.