Call Center Associate - Work from home

Job Description: As a Call Center Associate at Expedia, you will be responsible for providing exceptional customer service to clients in the travel industry. You will work remotely from your home in London, England, UK, assisting customers with booking flights, hotels, car rentals, and other travel-related services. The ideal candidate for this role will have at least 3 years of experience in a similar customer service role and possess the ability to handle a high volume of calls while maintaining a positive attitude.

Responsibilities: - Answering inbound calls and assisting customers with booking travel arrangements - Resolving customer complaints and issues in a timely and professional manner - Providing information on travel destinations, deals, and promotions - Upselling additional products and services to customers - Maintaining accurate records of all customer interactions - Collaborating with team members to ensure a seamless customer experience - Adhering to company policies and procedures at all times

Requirements: - A minimum of 3 years of experience in a customer service role - Excellent communication skills and a friendly demeanor - Strong problem-solving skills and the ability to think on your feet - Resilient and adaptable to changing circumstances - Leadership qualities and the ability to work well in a team environment - Critical thinking skills and attention to detail - Ability to work independently and meet goals and targets - Proficient in using computer programs and systems - High school diploma or equivalent

Benefits: - Free accommodation for remote working - Gym membership - Training and professional development opportunities - Competitive salary and benefits package

Working Environment: As a Call Center Associate at Expedia, you will work in a fast-paced and dynamic environment where you will have the opportunity to build strong relationships with colleagues, clients, and partners. You will be supported by a team of experienced professionals who are dedicated to providing the best possible customer service experience.

Deadline to Apply: Please submit your application by May 17, 2024.

Equal Opportunity Statement: Expedia is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals regardless of race, ethnicity, gender, age, disability, sexual orientation, religion, or background.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.