Call Center Manager

Job Description:

Western Digital is seeking a dynamic and experienced Call Center Manager to join our team in London, England. As a full-time Associate Level employee, the successful candidate will have at least 5 years of experience in a call center environment. The Call Center Manager will be responsible for overseeing the daily operations of the call center, ensuring a high level of customer service, and managing a team of customer service representatives.

Responsibilities: - Manage and lead a team of customer service representatives to ensure high performance levels and exceptional customer service - Develop and implement strategies to improve call center efficiency and productivity - Monitor call center metrics and KPIs to evaluate performance and identify areas for improvement - Train and coach staff on best practices for customer interactions and conflict resolution - Handle escalated customer complaints and issues in a timely and effective manner - Collaborate with other departments to improve overall customer experience and service delivery - Develop and implement call center policies and procedures to ensure consistency and quality service - Conduct regular performance evaluations and provide feedback to team members - Stay up-to-date on industry trends and best practices in call center management

Requirements: - Confident and adaptable personality - Strong negotiation and presentation skills - Minimum of 5 years of experience in a call center environment - Excellent communication and interpersonal skills - Proven leadership and team management abilities - Bachelor's degree in Business Administration or related field preferred - Proficiency in Microsoft Office and call center software - Ability to work in a fast-paced environment and handle multiple tasks simultaneously

Benefits: - Relocation allowance for qualified candidates - Company-provided equipment - Dental insurance - Employee wellness programs promoting health and well-being

Working Environment: At Western Digital, we prioritize employee well-being through health and wellness initiatives. Our team-oriented culture fosters collaboration, personal growth, and professional development. We are committed to creating a positive and inclusive work environment where every team member can thrive.

Deadline to Apply: Interested candidates should submit their applications by May 8, 2024.

Equal Opportunity Statement: Western Digital is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other protected status. We embrace diversity and inclusivity in our workplace and encourage individuals from all backgrounds to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.