Remote Call Center Manager

Job Description:

CVS Health is seeking a dynamic and experienced Remote Call Center Manager to join our team in London, England, UK. As a Mid-to-Senior Level professional with at least 6 years of experience in call center management, you will be responsible for overseeing our remote call center operations and ensuring the delivery of exceptional customer service.

Responsibilities: - Manage a team of remote call center agents, providing leadership, guidance, and support to ensure high levels of performance and customer satisfaction - Develop and implement strategies to improve call center efficiency and effectiveness - Monitor and analyze key performance indicators to identify trends and areas for improvement - Conduct regular performance evaluations and provide feedback to agents to drive continuous improvement - Collaborate with other departments to address customer issues and improve overall customer experience - Implement training programs and professional development opportunities for call center agents - Handle escalated customer inquiries and complaints in a timely and professional manner - Ensure compliance with all company policies and regulations

Requirements: - Bachelor's degree in Business Administration or a related field - Proven experience in call center management, with a minimum of 6 years of relevant experience - Strong leadership and motivational skills - Excellent communication and interpersonal abilities - Ability to think critically and solve complex problems - Resilient and independent mindset to thrive in a fast-paced and dynamic work environment - Proficiency in using call center software and tools - Strong organizational skills and attention to detail

Benefits: - Paid Time Off (PTO) - Training & professional development opportunities - Joining Bonus

Equal Opportunity Statement: CVS Health is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability status.

If you meet the requirements and are ready to take on this exciting opportunity, please apply by the deadline of May 31, 2024. Join us at CVS Health and make a difference in the lives of our customers!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.