Remote Call Center Officer

Job Description:

CenturyLink, a leading telecommunications company, is seeking a Remote Call Center Officer to join our team in London, England. As a full-time employee at the Associate Level, you will be responsible for handling inbound and outbound calls to assist customers with their inquiries and provide exceptional customer service.

Responsibilities: 1. Answering calls in a professional and courteous manner. 2. Resolving customer issues and providing solutions. 3. Educating customers on products and services. 4. Maintaining accurate records of customer interactions. 5. Meeting call handling metrics and targets. 6. Collaborating with team members to improve processes. 7. Adhering to company policies and procedures. 8. Providing feedback on call center operations. 9. Demonstrating adaptability in a remote work environment. 10. Building strong relationships with colleagues, clients, and partners.

Requirements: 1. 4 years of experience in a call center or customer service role. 2. Energetic and adaptable personality traits. 3. Strong communication and interpersonal skills. 4. Creativity and planning skills to resolve customer issues. 5. Ability to work independently and in a team environment. 6. Proficiency in using call center software and tools. 7. High school diploma or equivalent. 8. Availability to work flexible hours, including weekends and holidays. 9. Experience working in a remote setting preferred.

Benefits: 1. Retirement plan. 2. Paid overtime. 3. Medical coverage.

Equal Opportunity Statement: CenturyLink is an equal opportunity employer and is committed to fostering a diverse and inclusive workplace. We welcome applicants of all backgrounds and strive to create a supportive environment where all employees can thrive.

If you meet the requirements and are interested in this exciting opportunity, please submit your application by May 31, 2024. We look forward to considering you for the role of Remote Call Center Officer at CenturyLink in London, England.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.