Chat Support Assistant - Work from home

Job Description:

Western Digital is seeking a Chat Support Assistant to join our team in London, England. This is a full-time entry-level position with the opportunity to work remotely from home. As a Chat Support Assistant, you will be responsible for providing exceptional customer service through online chat support. You will assist customers with any inquiries or issues they may have regarding our products and services.

Responsibilities: 1. Respond to customer inquiries and provide accurate information through chat support. 2. Resolve customer complaints in a professional and timely manner. 3. Collaborate with other team members to ensure a seamless customer experience. 4. Document and track customer interactions and resolutions in our system. 5. Identify opportunities to improve customer satisfaction and provide feedback to management.

Requirements: 1. Strong communication skills, both written and verbal. 2. Excellent problem-solving abilities. 3. Ability to work independently and manage time effectively. 4. Reliable and hardworking personality traits. 5. Soft skills in negotiation and strategic planning. 6. Previous customer service experience is a plus but not required.

Benefits: 1. Profit sharing opportunities. 2. Gym membership reimbursement. 3. Joining bonus for new employees. 4. Collaborative working environment with colleagues from around the world, fostering a global village mentality.

Equal Opportunity Statement: Western Digital is an equal opportunity employer and value diversity in our workforce. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-05-08

If you meet the requirements and are looking for a challenging and rewarding opportunity to work from home with a global leader in technology, we encourage you to apply for the Chat Support Assistant position at Western Digital in London, England.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.